I believe it is, at least for now, a factor of size. We're not large or popular enough to attract more than, well, normal people. (Otherwise SpaceDrake and BlondRobin would have to add forum administration and community relations on top of their existing jobs. I would not envy them if so: community relations people have to be trained to, quite possibly, eat bees.)
Well,I didn't make it clear,but yes,I also believe that is mostly a factor of size.If it gets bigger tho,I guess it comes with the territory.But I guess I should still be hopeful...(And spacedrake/BloodRobin could delegate that job to someone else,I guess...would still massively suck for that person though,no doubt there)
And sometimes people just lose it, for brief moments. Maybe a bad day, or just a not so good day, and something someone says is read the wrong way, and something snaps. Otherwise intelligent and rational people do this; I'd like to say I don't do this now, but I definitely did it before. (Now, I just wander off to cool down.) Except the angry rage posts remain on the boards until deleted, and even then they remain in our memories, tainting further conversation.
For me,what the person does after the fact really sets how I perceive said person.Yes,caps locking is very annoying,and usually makes me skim over it,if not flat out skip the entire post.But if said person at the very least changes his attitude,I may even end up completely forgetting his ragepost.
It comes down to learning.And I think it's good it sticks on your memory in my opinion,as I believe it shapes how you approach this again,and not "taint it",as you put it.
Besides, I've found that the real firestarters aren't the rageposts, but the snarky ones. It's very difficult to try to be clever on the Internet without offending someone inadvertantly. For example, the statement about the "collective intelligence of the Internet", which actually hit a little too close to myself.
What you might see as a snarky remark,it might actually be a normal side comment,specially on a place like the internet where tone,facial expressions and body language are very hard (sometimes impossible) to convey at all.Language barrier is another for me,so it doesn't help.
I should clarify that I'm usually quite happy to answer questions, and when I'm not I simply don't answer or post.
Well,I only got the same mindset later,probably when I only started to hang out with like-minded people that politely asked and thanked,instead of demanding and then just running off into whatever...
People who actively look for a FAQ outside of idle reading material are often looking for an answer to Something Going Wrong, and they would like some way to Make It Not Go Wrong Anymore. A FAQ will not stop the ones frustrated enough to want to vent from asking questions anyway, but it might ease the ones from those not quite so annoyed.
Now you're assuming I said it was worthless doing it,which I did not,implied or otherwise,say.Hell,I even just suggested a place to slap the F.A.Q. into.What I did say (in a very contrived way,I guess) is what you just said yourself:It's not a fix-all,cure all panacea,and a lot of people are still gonna miss it.25% would still be a good number tho...
Anyways,I'll leave it at that.My suggestions still stand,and if no one wants to comment on them,then whatever.